Return and Refund Policy

At Umer Autos, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our return and refund policy outlines the steps to ensure a smooth return experience.

1. Eligibility for Returns

  • Timeframe: Returns are accepted within 14 days from the date of purchase.
  • Condition: Products must be in their original condition, unused, and with all original packaging, tags, and any accessories included.
  • Non-returnable Items: Certain items, including clearance items and custom orders, may not be eligible for returns. Please contact us for specific eligibility.

2. Return Process

  1. Contact Us: To initiate a return, please reach out to us at info.umerautos@gmail.com with your order number and reason for the return.
  2. Approval: Once we review your request, we will provide you with return instructions if your item is eligible for return.
  3. Shipping Costs: Return shipping costs are the customer’s responsibility unless the item was received damaged or defective.

3. Refunds

  • Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Partial Refunds: Items that show signs of use or missing parts may be eligible for partial refunds at our discretion.
  • Shipping Fees: Original shipping fees are non-refundable.

4. Exchanges

If you wish to exchange an item, please contact us to check availability. Exchanges will be processed after the returned item has been received and inspected.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product, along with photos of the damage. We will arrange for a replacement or refund at no additional cost.

6. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

  • Phone: 03008102329
  • Address: Sanwal House, Near Javed Super Store, Zafrabad Colony, Rahim Yar Khan, Pakistan.
  • Email: info.umerautos@gmail.com